Frequently Asked Questions

We offer premium collectible dolls from various brands including JunYing, Mozu, and JYDOLL-CA. Our collection includes realistic and anime-style dolls in various sizes ranging from 60cm to 170cm. Browse our brands page to explore all available options.

Yes, all our dolls are made from body-safe materials including medical-grade TPE (Thermoplastic Elastomer) and platinum-grade silicone. These materials are non-toxic, hypoallergenic, and meet industry safety standards.

For in-stock items, orders are processed within 1 business day. Shipping times vary by location:

• GTA - Same-day delivery (orders before 2 PM)
• Ontario - Next-day delivery (orders before 4 PM)
• Canada-Wide - 2-3 days
• USA - 2-5 days

For made-to-order items, production time is typically 1-5 business days, plus shipping time. For detailed shipping information, please visit our Shipping & Return Policy page. Check our in-stock page for ready-to-ship items.

Yes, we offer free global shipping for eligible orders. For dolls over 100cm, we provide free shipping in North America. All orders include tracking numbers so you can monitor your shipment. For more details, see our Shipping & Return Policy.

Yes, all packages are shipped in 100% discreet packaging with no indication of contents on the exterior. Your privacy is our priority, and the packaging will appear as a standard neutral box with no labels or information revealing the contents.

We offer dolls in various sizes from 60cm to 170cm. Sizes vary by brand and model. Check individual product pages for specific size options, or browse our in-stock collection to see available sizes for ready-to-ship items.

Yes, many of our dolls offer customization options including head, body, hair, makeup, and accessories. Customization options vary by product and brand. Check the individual product page for available customization options. Please note that custom and personalized orders are non-refundable and non-returnable. For more information, see our return policy.

Items must be returned within 7 days of receipt in original, unused condition with tags attached. Custom and made-to-order items are not returnable. Customers are responsible for return shipping costs. For complete details on returns, refunds, exchanges, and cancellation policies, please review our Shipping & Return Policy page.

We accept a wide range of payment methods including American Express, Mastercard, Visa, PayPal, Google Pay, Apple Pay, Shop Pay, Diners Club, Discover, WeChat Pay, and Alipay. For a complete list and detailed information about payment options, visit our Payment Methods page.

Yes, we ship to most countries worldwide including Asia, Europe, and North America. We can deliver to remote areas in these regions. However, we do not ship to countries that have strict laws regarding sex dolls. If you're unsure about shipping to your location, please contact us before placing an order. International customers are responsible for any customs duties or taxes. Learn more on our Shipping & Return Policy page.

Yes, a tracking number will be provided once your item is ready for shipment. You'll receive tracking information via email, allowing you to monitor your package's progress throughout the shipping process. For made-to-order items, you may receive two tracking numbers: one for shipment from the factory to the logistics company, and one for shipment to your address.

Orders can only be cancelled before we confirm the order (generally within 1-12 hours). Once production has started, orders cannot be cancelled. Cancellation fees may apply depending on the timing. For detailed cancellation policies and refund percentages based on timing, please see our Shipping & Return Policy page.