Shipping & Return Policy

  • Shipping
    JYDOLL-CA Sex Doll Store offers free global shipping with a tracking number provided. Please refer to the following sections for more information.

    Shipping Time Frame

    We aim to deliver your doll promptly, with the time frame varying between 4 to 15 business days:

    • For made-to-order dolls:

    Manufacturing: 1-5 business days.

    Shipping: An additional 3-10 days, depending on your location.

    • For in-stock items:

    Orders are processed and dispatched within 1 business day.

    Special Notes for North America Customers:

    • Same-Day Delivery in the GTA: Orders must be placed before 2 PM on the same day.
    • Next-Day Delivery in Ontario: Orders must be placed before 4 PM on the preceding day.
    • Canada-Wide: Delivery takes approximately 2 to 3 days.
    • Customers in the USA: Delivery ranges from 2 to 5 days.


    Please be advised that while we strive to maintain our delivery times, delays may occur due to special circumstances that are out of our control:

    1. Orders Placed Outside Specified Time Frames: For same-day and next-day delivery, orders must be placed within the mentioned time limits.
    2. Holidays: Expect a 1-2 day shipping delay during holiday seasons.
    3. Weekends: Most shipping companies do not offer services on Saturdays and Sundays.
    4. Natural Disasters: Earthquakes, floods, hurricanes, or other forms of severe weather conditions may affect delivery times.
    5. Order Backlogs: High demand periods may lead to order backlogs, resulting in delayed shipping.
    6. Disease Outbreaks: In the case of pandemics or widespread health concerns, shipping delays might be experienced due to operational disruptions.

    For accurate, up-to-date information on your order status, please contact us at

    A tracking number will be provided once your item is ready for shipment, allowing seamless tracking during the shipping process.

    Shipping Cost

    We offer free global shipping for eligible orders. No hidden fees guaranteed.


    Local government or logistics companies may charge import duties or taxes, and we will make every effort to minimize or avoid these fees for our customers. However, the final decision on whether to impose such fees lies with the government or logistics company, and we are not responsible for any such fees.

    If you encounter any unexpected tariffs or pricing issues, please do not hesitate to contact us immediately. We will work with you to address the situation and find a satisfactory solution. Our goal is to ensure that our customers are completely satisfied with their purchases, and we will do everything we can to assist you in this process.

    Special Arrangements for Discreet Shipping

    By default, the doll will be shipped to the address provided when you placed the order.

    Just so you know, your anonymity is of the utmost importance! We will be discreet as needed. Your package will be placed in a neutral box. There is no information on the packaging that reveals the contents of the box. You are the only person who knows what is inside the box.

    Shipping Carrier

    Your item will be shipped via UPS/DHL.


    Shipping Destinations

    We can deliver your sex doll in most countries/regions, including Asia, Europe, and North America. We can even deliver to remote areas in these regions. We do not ship to countries that have strict laws regarding sex dolls. Please check with us before placing an order to avoid disappointment if you are unsure, please email us at

    Cancellation Policy:
    Since most products are all made after the order is placed, especially custom orders, orders can only be cancelled before we confirm the order (manually apply for order cancellation through the account order center), the general order processing time is 1 - 12 hours. Once we have confirmed the order and started production, no cancellation will be provided.

    We understand that sometimes things happen, and you may need to cancel your order. Please take a look at our refund policy below for more information:

    • Orders cancelled within 1 hours of order confirmation are eligible for a full refund.
    • Orders cancelled within 4 hours of order confirmation are eligible for a 60% refund.
    • Orders cancelled within 12 hours of order confirmation are eligible for a 30% refund.
    • Orders cancelled within 24 hours of order confirmation are eligible for a 10% refund.

    Please note that orders with custom options added may not be canceled or refunded.

    Return/Refund Policy:
    At JY Doll, we are committed to delivering high-quality products and ensuring your complete satisfaction with your purchase. If you receive a product with original flaws or logistic damages that has not been used (please see below for the definition of specific defects or damages), you can return your unused product within 14 days for a refund.

    Customers are responsible for the cost of return shipping. You will be responsible for the shipping costs associated with returning the product. However, depending on the condition of the item, we may offer a partial or full refund of the shipping costs.

    Please be advised that returns may incur a restocking fee, dependent on the condition of the returned product and the circumstances surrounding the return. This fee ranges from 5% to 100% of the product's original cost.

    Custom or personalized orders cannot be returned/refunded.

    Custom Orders:

    Products customized or personalized in any form are exempt from our return and exchange policies. We implore customers to review their orders meticulously before finalizing. The definition of what constitutes a "customized" order is subject to our discretion and final interpretation.

    Exchange Policy:
    We offer exchanges for products that meet our return policy criteria. We will exchange the product after receiving the returned package and confirming that the doll is intact and unused. Please contact us via email at with your order number before returning the item.

    Items that are not eligible for exchange:

        1. In the case of an exchange or return of a product (color/size) due to the customer's convenience.

        2. In the case of defective parts such as scratches or damage caused by the customer's responsibility.

        3. When the product tag is removed.

        4. For products ordered from other than this site

        5. If the item is not in its original condition

        6. Custom or personalized orders

    Please ensure to contact us within 14 days of receiving your item, as requests beyond this period may not be eligible for replacement.

    If you have any questions or concerns, please do not hesitate to contact us.

    You can click the button "request a return" to conduct an automated return process

    Request a Return

The Definition of Specific Defects or Damage

Each doll may have slight differences, but the following elements will not be considered as defects:

Transportation issues: Unfortunately, during transportation, wear and tear, folds, creases, minor cuts or scratches may occur due to mishandling by the carrier. We will provide repair solutions as long as the doll has not been extensively damaged. Luckily, these skin damages are easy to fix, and we provide repair kits for these cases. We will also provide repair videos for customers to fix the damages themselves.

Skin tone differences or blemishes: Slight color variations and skin blemishes are normal occurrences due to the TPE or silicone injection molding process.

Mold marks on the doll: All dolls are manufactured through injection molding, so there may be some marks at the TPE or silicone injection points and where the mold meets.

Loose nails and toes: Doll nails may become loose during transportation. To ensure easy removal, customization, and reinstallation, we only use a small amount of nail glue. If you receive a doll with loose nails, this is normal and can be easily fixed by reapplying the glue.

Loose eyelashes: Eyelashes may become loose during transportation. If this occurs, simply reattach them using safe TPE or silicone eyelash glue.

Head proportion deviation: All dolls are made in proportion, but due to human factors or slight deviations during the production process, the head proportion may be slightly off. This is usually difficult to notice, but if you notice a difference compared to the product photo, please contact us for a solution.

Gap between neck and head: This is inevitable, as there will always be a gap between the doll's neck and head. This gap is usually more noticeable when the doll is lying down.

Unpleasant odor: This is normal, as new dolls may have a strong odor from the production process. Especially for TPE materials, multiple washings and ventilation may be needed to remove the odor. However, the odor should not persist for a long time.

Makeup fading: Facial makeup may fade due to contact with oil, soap, friction, or kissing the doll. Note that the makeup on the doll is not waterproof.

Makeup variation: When you choose the default makeup option, we will try our best to match the doll's makeup with what you see in the photo. However, the final makeup may differ slightly from what you see in the photo, as makeup is applied manually by a makeup artist for each doll.

Height and weight differences: Most of the doll manufacturing process is done manually, so the expected body type and weight displayed on the product page may differ from the actual measurement by approximately ± 3cm in height and ± 3kg in weight.

Easy hair loss: Implanted hair is not as secure as real hair and must be handled with care to prevent hair loss. Hair should be protected and tied behind the head during intercourse. A wide-tooth comb or detangling brush should be used to limit hair loss.

Note: If you order a doll but do not choose the default option or select a custom option, your doll may look different from the photo.